Privacy

What this site collects

What you type into the contact form or the Ready to start form, plus what your account holds once you become a client. The contact form takes your name, your email address and your message. Ready to start also takes your phone number, the municipality where we would train, any scheduling notes, and what you are signing up for. Nothing else. There are no advertising trackers and no analytics scripts on this site.

Counting visits

To see how many people find this site and how, the server counts views of the public pages once they have opened in your browser: the date, the page, the website that linked here (for example facebook.com), and any tag in the link. To tell one visitor from another on the same day, it keeps a scrambled code made from your IP address and browser. The code changes every day and can't be turned back into either. Your IP address is not stored, no cookies are set, and nothing is shared. These records are deleted after 90 days, leaving only daily totals.

Your account

If you become a client, you get an account. It holds your name, email address, phone number, the package you signed up for, and the login token and session cookie that keep you signed in without a password. I can see this. You can see your own account when you are signed in. Nobody else can.

Health information

The PAR-Q+ questionnaire you complete when you start, and any training notes I keep afterwards, are health information — the most sensitive thing this site holds. I collect it because it is how I know what is safe to have you do.

Only I can see your PAR-Q answers and training notes. They are stored in the same database as everything else, hosted by Fly.io in Toronto, Canada, and not transferred outside it.

I keep this information while you are an active client and for two years after your last session, then delete it. You can ask to see what I hold, or ask for it to be deleted sooner, by emailing hello@trainwithconnie.com.

Your workout logs

If I have built you a training program, the sets, reps and weights you log against it, and the dates you trained, are stored too. I collect this so your next set's target can be worked out automatically, and so you can see your own training history.

Unlike your PAR-Q answers and training notes, I cannot see your log — only you can, signed into your own account. I can still delete it on request, without ever reading it. A comment you leave when you submit a week is different — see the next section.

What I can see is which days of your current week you have marked complete — not when you did them, unless you send me feedback on a workout (see the next section), and never the sets, reps or weights you logged.

There is one exception. When I set up your next week, the app fills in each exercise's starting weight with the weight your training so far would move you to next, the same target your own workout page would show you. So I see that one number per exercise, worked out from your log, and nothing else from it.

It is stored in the same database as everything else, hosted by Fly.io in Toronto, Canada. I keep it while you are an active client and for two years after your last session, then delete it — the same as your other account information.

Comments on your week and feedback on workouts

When you finish a week of your program and submit it, you can leave me a comment. Unlike your workout log, I do see this comment, along with which program you submitted and when. That is the point of it: it tells me how the week went so I can prepare your next one.

If a comment mentions an injury or anything else about your health, I treat it as health information, the same as your training notes. It is stored in the same database as everything else, hosted by Fly.io in Toronto, Canada, and kept while you are an active client and for two years after your last session, then deleted — the same as your other account information. I also get an email when you submit a week, and that email includes your comment — see Email below.

After you finish a workout, you can also send me feedback on it. This is optional. If you send it, I get it by email straight away, with your name and which day and week it was about, so I also learn roughly when you trained. It is saved with that workout in your log, and I treat it the same way as a comment on your week, including anything about your health.

Where it is stored

Contact form submissions and invoices are stored in a PostgreSQL database hosted by Fly.io in Toronto, Canada. The database record of your information stays in Canada and is not transferred outside it. The emailed copies described below are the exception.

Booking a call

Booking uses Calendly, embedded on the booking section of this page. When that section loads, Calendly receives your IP address and sets its own cookies, and anything you enter when booking goes to Calendly rather than to this site. Calendly is a third party with its own privacy policy.

If you would rather not load Calendly at all, email me instead and we will arrange a time directly.

Email

When you submit the contact form, a copy of your name, email address and message is emailed to me so I can reply. That email is sent through Mailgun, which processes it on my behalf under their privacy policy.

Mailgun processes this email in the United States. So while the database record of your enquiry stays in Canada, the emailed copy does leave the country. If you would rather not have your message handled that way, book a call instead and tell me directly.

When you are added as a client, a login email is sent to you, and when you complete the PAR-Q, I get a notification that it is done. When I assign you a program, I send you an email naming it and linking to your portal, and it may include a short note I write to you myself. All three go through Mailgun in the same way as the contact form, so they are processed in the United States. None of them ever contain your health answers or your workout log — the PAR-Q notification just tells me the questionnaire was submitted, and the program email never lists your exercises or weights unless I write them into my note.

When you submit a week of your program, I get an email saying so. It names you and the program, and includes the comment you left, if you left one — so, unlike the emails above, anything you write in that comment is processed in the United States by Mailgun. It never contains your workout log.

When you send feedback on a workout, I get an email with your name, which day and week it was about, and your words. It goes through Mailgun too, so it is processed in the United States. It never contains the sets, reps or weights you logged.

Invoices

When you use Ready to start, I email you an invoice and keep a copy. The invoice shows your name, your email address, what you signed up for and the price. It is sent through Mailgun in the same way as the contact form, so the emailed copy is processed in the United States. If I need to confirm a travel fee before sending your invoice, your request, including your phone number, where we would train and any notes you wrote, is emailed to me the same way. Invoices never contain health information, and your scheduling notes are not printed on them.

How long it is kept

Contact enquiries are kept while we are in touch and for two years afterwards, then deleted.

Invoices are kept for six years, because the Canada Revenue Agency requires business records to be kept that long.

Visit records are kept for 90 days, then reduced to daily totals.

Your choices

You can ask what I hold about you, ask for it to be corrected, or ask for it to be deleted. Email hello@trainwithconnie.com and I will action it. I do not sell personal information, and I do not share it with anyone beyond the service providers named above.